WARRANTY
Understanding Jewelry Insurance vs. Jewelry Warranty
At Kristien Surya, we believe in providing our customers with the best protection for their treasured pieces. Understanding the differences between jewelry insurance and jewelry warranties is essential for ensuring your jewelry remains safe and secure. Jewelry Warranty Our jewelry warranty is a commitment to quality and craftsmanship. It covers defects in manufacturing, such as:
- Manufacturing Defects: Issues arising from flaws in materials or craftsmanship.
- Design & Workmanship: Coverage for faults in the design or construction, including setting issues.
- Complimentary Services: Resizing, cleaning, and inspections to keep your jewelry looking its best.
Jewelry Insurance Jewelry insurance offers broader protection and peace of mind against various risks, including:
- Loss or Theft: Protection in case your jewelry is lost, stolen, or mysteriously disappears.
- Accidental Damage: Coverage for accidental damage that may not be covered under warranty.
- Repair Costs: Insurance can help cover the costs associated with repairs due to damage.
Duration: Insurance coverage continues as long as premiums are paid and can be renewed annually. Cost: It requires regular premium payments, which vary based on the appraised value of your jewelry. Claims Process: To file a claim, you will typically need to provide documentation, such as a police report for theft or an appraisal for damaged items.
Why Consider Both?
For comprehensive protection, we recommend utilizing both a warranty and insurance. While our warranty provides coverage for manufacturing defects and limited services, insurance safeguards against unforeseen risks like loss, theft, or accidental damage. By understanding these differences, you can make informed decisions to protect your cherished jewelry for years to come.
Kristien Surya Jewelry Warranty
At Kristien Surya, we take great pride in the exceptional quality and craftsmanship of our jewelry. To ensure your peace of mind, we provide a complimentary 2-Year warranty with every purchase. For those seeking even greater assurance, we also offer 10-Year Extended Warranty, specifically designed to cover manufacturing defects. This guarantees the longevity and beauty of your cherished pieces for years to come.
For a comprehensive overview of our complimentary 2-Year Warranty and Extended Warranty options, please see the information below.
Extended Warranty
At Kristien Surya, we take immense pride in the exceptional quality and craftsmanship of our jewelry. To offer you peace of mind, we proudly provide an Extended Warranty on all our pieces, ensuring that your treasured items remain as stunning as the day you first wore them. This warranty provides you with confidence, covering any manufacturing defects, as long as the terms and conditions are met. With our Extended Warranty, you can enjoy your jewelry worry-free, as all related services are provided at no extra cost. This exceptional value guarantees that your pieces stay in pristine condition and continue to dazzle for years to come. While we offer services at fair pricing even without a warranty, the savings from our Extended Warranty can significantly benefit you over the lifetime of your jewelry. Costs for refurbishing, repairing, resizing, and other services can accumulate, especially considering the everyday wear and tear that can dull the shine or damage your jewelry. With our Extended Warranty, our skilled jewelers are dedicated to repairing and protecting your jewelry, keeping it sparkling like new every day. Whether it’s routine maintenance or addressing unexpected issues, we are committed to preserving the beauty and brilliance of your jewelry for a lifetime. The cost of the Extended Warranty varies depending on the product, ensuring that you receive the most suitable coverage for your cherished piece. Pricing is based on the design, materials, and craftsmanship of each item, guaranteeing you receive a personalized protection plan.
| Service Needed | Typical Cost | With Our Extended Warranty |
|---|---|---|
| Ring Sizing | $50 - $200+ | INCLUDED |
| Prong/Stone Tightening | $35 - $55+ | INCLUDED |
| Stone Resetting | $35 - $85+ | INCLUDED |
| Repair Damaged Setting | $220 - $520+ | INCLUDED |
| Refinish and Polish | $35+ - $200+ | INCLUDED |
| Earring Back and Post Repair | $65 - $510+ | INCLUDED |
| Clasp Repair | $35 - 95+ | INCLUDED |
| Re-Tip Prongs | $35 - $75+ | INCLUDED |
| Chain Repair | $35 - $75+ | INCLUDED |
| Rhodium Finish | $50 - $200+ | INCLUDED |
What Our Complimentary 2-Year Warranty & Extended Warranty Covers
Our warranty is designed to address any issues arising from defects in the manufacturing process, including:
- Manufacturing Defects: Any flaws related to craftsmanship, materials, or structural integrity.
- Design & Workmanship: Protection against issues such as faulty settings or workmanship errors.
- Resizing: Complimentary resizing for engagement rings and wedding bands (up to one size, within 6 months of purchase).
- Cleaning & Inspection: Enjoy one complimentary professional cleaning and inspection to keep your jewelry in pristine condition.
- Wear & Tear: Natural aging or wear over time.
- Bent or Broken Prongs: Damage to prongs due to external impacts.
- Discoloration: Changes in color caused by exposure to chemicals, cosmetics, or environmental factors.
- Lost Stones or Pearls: The warranty does not cover the loss of gemstones, pearls, or any backing components.
- Broken Clasps & Links: Damage to clasps or missing links as a result of regular use.
- Unauthorized Repairs: Any repair or alteration performed by unauthorized service providers will void the warranty.
- Theft or Loss: The warranty does not cover theft, misplacement, or the mysterious disappearance of your item.
- Transfer of Ownership: The warranty is non-transferable and only applies to the original owner.
If you need to request a repair or service under our warranty, follow these simple steps:
- Contact Us: Email ClientServices@KristienSurya.com with your proof of purchase and warranty details to initiate a repair or service request.
- Shipping Responsibility: Clients are responsible for all shipping costs associated with the return of the item.
- Lost or Damaged Packages: Kristien Surya is not responsible for items lost or damaged during shipping. Please ensure your package is securely packaged.
- Do Not Use Envelopes: Please do not use envelopes to pack your jewelry, as this may damage or bend the pieces. Any item requiring service that is shipped in an envelope will be rejected.
- Tracking Information: Once shipped, email your tracking number, order number, and warranty information to ClientServices@KristienSurya.com. We will monitor your package and notify you upon its arrival.
Terms & Conditions
1. Coverage
-
This warranty covers:
- Manufacturing defects, including loose gemstones, faulty clasps, and issues with the metalwork.
- The structural integrity of the jewelry under normal wear conditions.
- It applies exclusively to products purchased directly from Kristien Surya or authorized retailers.
-
The warranty does not cover:
- Wear and tear from normal use, such as scratches, tarnishing, and fading.
- Damage resulting from accidents, improper care, or misuse.
- Loss of gemstones. However, we understand the importance of your jewelry; we will charge a reasonable price for replacement and strive to restore your piece to look like new again.
- Alterations made by unauthorized third-party jewelers, which void the warranty.
- Our Extended Warranty provides up to 12 years of coverage (which includes the complimentary 2-year warranty and an additional 10 years). This ensures your jewelry is protected from manufacturing defects for an extended period, offering peace of mind and lasting value from the date of purchase.
-
To initiate a warranty claim, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at ClientServices@KristienSurya.com to report the issue and request a warranty claim form.
- Complete the Warranty Claim Form: Fill out the form with details of the defect and attach a copy of your proof of purchase.
- Ship the Product: Carefully package the item to prevent damage during transit. Do not use an envelope for shipping, as this may harm the jewelry. Instead, utilize a sturdy box for safe delivery. Include the completed warranty claim form and any requested documentation. You are responsible for shipping costs, and we recommend insuring the package.
- Service Address: Kristien Surya Warranty Services 895 Dove Street, 3rd Floor. Newport Beach, CA 92660
- Upon receiving your item, our warranty team will assess the issue.
- If the warranty claim is approved, we will repair or replace the product at no cost to you. If the claim is denied, we will inform you of the reasons and provide options for repair at your expense.
- This warranty is non-transferable and applies only to the original purchaser.
- Kristien Surya reserves the right to change the warranty terms and conditions at any time without prior notice. However, any changes will not affect warranties already in effect.
- Kristien Surya is not liable for any incidental or consequential damages arising from the use or inability to use the product, even if advised of the possibility of such damages.
- These terms and conditions shall be governed by and construed in accordance with the laws of the state of California.
- For any questions regarding this warranty, please contact our customer service team at:
RAINBOW
RAINBOW GEMS
Celebrate the colors of the rainbow with seven gemstones, each symbolizing beauty, energy, and balance. This vibrant collection infuses elegance with the natural spectrum’s uplifting power.
LAB-GROWN GEMSTONES
ZAHARA
The Zahara Collection embodies Kristien Surya's dedication to sustainability, showcasing lab-grown diamonds that blend timeless elegance with ethical beauty. Expertly crafted, these pieces offer a luxurious, eco-conscious alternative to natural diamonds for those who value sophistication and responsible choices.