SHIPPING
At Kristien Surya, we offer fast and secure shipping to ensure your jewelry reaches you safely and on time. Orders are typically processed within 1-2 business days, with delivery times varying based on your location and selected shipping method. Rest assured, all shipments are fully insured and come with tracking information for added peace of mind. For pre-orders and custom-made pieces, please allow up to 2 weeks for delivery, as we take special care in crafting these items to perfection.

WARRANTY
We proudly stand behind the craftsmanship and quality of our jewelry, offering a complimentary 2-year warranty that covers any manufacturing defects. Should you encounter any issues with the workmanship or materials during this period, we will repair or replace your jewelry at no additional cost. Please note that the warranty does not cover wear and tear or damage due to improper care. To further protect your investment, you can opt for our Extended Warranty, which extends coverage beyond the initial 2-year period, ensuring your jewelry remains as stunning as the day you first wore it.

Each piece in our collection is thoughtfully handcrafted with care and attention to detail. From the selection of premium materials to the final touches, our artisans pour their passion and expertise into every step of the process. Crafted with love and dedication, our jewelry is a true reflection of artistry, designed to be cherished for a lifetime.

Our sustainability vision is rooted in creating timeless jewelry with a commitment to environmental responsibility, using ethically sourced materials and sustainable practices.

Through our ECO-LOVE Program, we pledge to reduce waste and give back to the planet by recycling precious metals and offering eco-friendly packaging options.